‘I was clocked in the entire time': Company docks employee's pay due to lack of customers, employee applies for unemployment

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  • 01
    Font - Posted by u/heyomeatballs 11 hours ago Job docked my pay due to lack of customers. Now they have to pay me for a year.
  • 02
    Font - I did a WFH customer service job where I did chats, phone calls, and emails. I did this job for three years and I was the only person in the entire customer service department. Job was great at first but it very quickly became obvious that there was absolutely no communication between
    via u/heyomeatballs
  • 03
    Font - anyone. For example, I was hired by the CEO and she shared my screen and watched me do a few customer service tickets and then said she'd be right back and then I didn't hear from anyone for two weeks. No one else knew who I was, or that she had finally hired someone for customer service, not even her business
    via u/heyomeatballs
  • 04
    Font - partner/CFO, but they were all so happy to see me because "we've had such a customer service problem for so long" (should have been a huge neon sign right there) I put up with it because they paid. decently well, but then they
    via u/heyomeatballs
  • 05
    Font - started paying me late and saying they could do that "as long as we pay you within 7 days". Then instead of direct deposit, I started getting my checks through apps like Venmo or CashApp. When I asked why, and expressed frustration at having to wait an additional two days to get my
    via u/heyomeatballs
  • 06
    Font - check, or pay to get it instantly, I was told "we don't have to release that information to you". Then customer complaints ramped up. I mean REALLY ramped up. I went from getting maybe 15 email complaints a week to 20-30 a day. Customers weren't getting their orders at all.
    via u/heyomeatballs
  • 07
    Font - Turns out there was drama in the warehouse, stuff was stolen, and we had nothing to send to customers, and my bosses had all known about this issue for weeks but didn't tell me. I found out when customers started coming to me asking about their orders. Some of them had been waiting
    via u/heyomeatballs
  • 08
    Font - literal months when I had been told the orders had shipped out already. I had to chase my boss down for days to finally get an explanation and she didn't have a reason why she didn't tell me. I informed my supervisors that orders had been marked as shipped when they were never
    via u/heyomeatballs
  • 09
    Font - sent and we needed to look into it ASAP. Nothing was done and I was told "don't give out any refunds no matter what, because we can't afford it". I told my wife about this and began looking for another job, but I didn't want to quit without something lined up.
    via u/heyomeatballs
  • 10
    Font - We'd recently had to empty our savings account due to medical issues on my part, and I was at least getting paid something. And then I noticed my next paycheck was low, which was odd. I had a set schedule and hours, so I knew how much my check was each week. When I saw
    via u/heyomeatballs
  • 11
    Font - money missing from my check I logged in, kept chats and phones off, and refused to work until someone explained to me why I had money missing from my check. I called the CEO, CFO (married business partners), my direct supervisor, even other employees (who had no money
    via u/heyomeatballs
  • 12
    Font - missing from their checks), and finally I was told why. Boss: "Well, on [date] we didn't have any customers for two hours, and on [date] there were no chats all day. So we're not paying you for those hours. We're not going to pay you if you're not actually working, meaning talking
    via u/heyomeatballs
  • 13
    Font - to a customer." Me: "So if there are no customers all day, I will not be paid for that day even if I was clocked in for the full eight hours?" Boss: "Correct." And they were dumb enough to
    via u/heyomeatballs
  • 14
    Font - put that in writing in a private chat, which I immediately screenshotted and emailed to my personal email. I sent in my letter of resignation with my wife's support and quit that day. And then I filed for unemployment. While I do live in the US and usually the rule is "if
    via u/heyomeatballs
  • 15
    Font - you quit, no benefits for you", I'm lucky. I live in a state where you do get benefits if you prove you quit for a reasonable reason. The screenshot proved they were docking my pay, which was illegal. They had to pay me the salary they didn't, I have full UI benefits for minimum a year
    via u/heyomeatballs
  • 16
    Font - (which my old job also has to pay for), and lots of time to spend with my wife and focus on my health. At least I'm finally getting paid on time. tldr: my WFH job started docking my pay when there were no
    via u/heyomeatballs
  • 17
    Font - customers, now they have to pay me benefits for a year. ETA: just double checked the paperwork and payments, they only had to pay me a lump sum of what they owed me, with a little extra for fees. Would have been nice if I'd gotten a full year's pay though.
    via u/heyomeatballs
  • 18
    Font - chain_letter 11 hr. ago CEO, CFO (married business partners) there it is 503 Reply
    via u/chain_letter
  • 19
    Font - heyomeatballs OP · 10 hr. ago Oh!!! Want some tea about them? Once when I called the CEO about a work thing, she told me over the phone that she and her husband were separated and living
    via u/heyomeatballs
  • 20
    Font - apart currently. Last I heard they were divorcing, so I'm thinking the company got caught in that crossfire, hence the "we can't afford refunds," and "you're lucky you're getting paid at all" comments I kept
    via u/heyomeatballs
  • 21
    Font - hearing. My supervisor once told everyone to stop complaining about the issues we were all having and thank the CFO for his big sale because "without it none of us would have gotten checks".
    via u/heyomeatballs
  • 22
    Font - When I asked about that comment, I was told it never happened. 288 Reply Share
    via u/heyomeatballs
  • 23
    Font - earnandsave1 · 10 hr. ago If your pay is the same as when you were working, that's not standard unemployment (normally 70-80% with a cap). Perhaps the company had to pay a penalty, which is reflected in your UI checks.
    via u/earnandsave1
  • 24
    Font - Indoor Carrot 9 hr. ago. Dock your pay for "lack of customers" but they'll never give you a bonus if there is a surge of customers, will they? ↑ 19 Reply Share
    via u/Indoor_Carrot
  • 25
    Font - abnormal-behavior. 8 hr. ago Ok I cannot emphasize this enough. IF YOUR EMPLOYER IS PAYING YOU LATE, GET A NEW JOB BECAUSE IT'S A SINKING SHIP! 17 Reply Share
    via u/abnormal-behavior

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